1 Action Garage Pte Ltd wishes to clarify a number of issues concerning unsolicited commercial e-mail messages, also known as Spam or junk mail. This document explains what Spam is and the views and responsibilities of 1 Action Garage Pte Ltd on the subject. For more information about Spam in general, please see the Links provided at the end of this document.
Spam is not merely annoying: it is also a serious drain on the resources of ISPs, other organizations, and Internet users. Sending Spam mail may seem like a cheap and convenient way to amplify marketing efforts, yet honest businesses rarely employ this questionable marketing tool. Firstly, nobody wishes to receive unsolicited junk mail. Secondly, it is considered both an annoyance and an intrusion of privacy. Thirdly, each sent e-mail message contributes to Internet traffic and uses up bandwidth. An e-mail message does not reach its recipient instantaneously; instead, it is relayed by any number of systems en route until it reaches its final destination. Spam mail is often sent out in thousands or hundreds of thousands of copies, to huge numbers of unwitting recipients. This large load of messages often causes network problems and congestion, meaning that third parties as well as message recipients are suffering because some inconsiderate person or company has pumped half a million copies of a message through the Internet. Unfortunately, there are many such worthless members of society.
For more information on Spam, refer to the links at the end of this document for some excellent reviews of the problem.
This is a difficult issue. Spammers rarely use their regular e-mail addresses for the following reasons, among others:
Spammers therefore rely on anonymous e-mail addresses such as those available from free e-mail providers. Sometimes the addresses you see on Spam messages are invalid (faked). It is important to realize where the responsibility for Spam lies. Make no mistake: Spammers are often reasonably skilled frauds and thieves as well as highly annoying. Many Spammers have developed specific strategies of Spamming in order to avoid responsibility for their actions, or to avoid mail blocking and filtering:
1 Action Garage Pte Ltd powers a large number of free e-mail Web sites, which unfortunately are the first place that Spammers choose to set up their Spam accounts. 1 Action Garage Pte Ltd technology prohibits users from sending mass mail, however 1 Action Garage Pte Ltd can do little about the drop box approach. Nor can 1 Action Garage Pte Ltd accept responsibility for spoofing, or Spammers who define a fake series of message headers to create the illusion that a message is coming from a particular site innocent of Spamming.
For example, user firstname.lastname@example.org is sending out half a million messages a day in order to advertise his miserable pyramid scheme. His Spam messages, however, look as if they are coming from innocentfellow@1 Action Garage Pte Ltd-site.com, because the message headers have been falsified or the message has been spoofed.
The most important thing is to examine your full message headers to determine where the message really came from. The "From:" header that is commonly shown in basic message header displays can be easily faked! It is harder to fake the complete message header, which can provide useful information about the message. 1 Action Garage Pte Ltd technology allows users to see the full message headers of all e-mail messages.
Any users that are suspected of Spamming from an 1 Action Garage Pte Ltd site, or of using an 1 Action Garage Pte Ltd site for drop boxing or spoofing, should be reported immediately. We will investigate the user and take action if we determine that he/she is guilty.
You may contact email@example.com, or the specific Powered by 1 Action Garage Pte Ltd Web site from which you received the junk mail.
Spoofing and drop boxing are usually beyond the absolute control and responsibility of 1 Action Garage Pte Ltd. 1 Action Garage Pte Ltd will do the utmost to prevent Spam, but we ask the recipients of junk mail to understand that very often 1 Action Garage Pte Ltd is not the originator of such messages, but one of the victims! The solutions to spoofing and drop boxing are complex and involve co-operation between a number of Web sites and ISPs. Refer to the links below for more information.
http://www.cauce.org -- the Coalition Against Unsolicited Commercial Email (CAUCE), one of the valiant organizations dedicated to fighting Spam. Includes information on Spam and how to prevent it. Lend your support to this worthy cause or one like it!
http://www.mail-abuse.org -- Mail Abuse Prevention System, a non-profit organization whose mission is to defend the Internet against Spammers. Take a look at their Realtime Blackhole List (RBL) information
http://www.efuse.com/Grow/postage_due.html -- Spam and the damage it causes
http://www.tincher.to/antispam.htm -- Comprehensive links and information on Spam
http://www.efuse.com/Grow/direct_email_marketing_.html -- Direct e-mail marketing tips
http://www.mail-abuse.org/rbl/manage.html -- Ethical management of mailing lists
http://www.cauce.org/about/resources.shtml -- Various resources on the Internet to help in the fight against Spam
Determining the origin
It is extremely important to identify the origin of a message. A useful technique in doing this is the correct analysis of the message headers contained in every e-mail message, which provide useful information on the message's origin and path. A little training is required to read message headers, but the links below should furnish the necessary information in a matter of minutes:
http://combat.uxn.com/tracing.html -- Tracing Spam and reading message headers-- Who do I complain to?
http://www.pop-cram-spam.net/SMTP.htm -- reading message headers
http://netdemon.net/tutorials/whois.txt -- WHOIS, one of the most useful tools for tracking down a Spammer's location
http://samspade.org/ -- several useful tools available here
http://chickenboner.com/antispam/ -- how to analyse a spam message, what to do about it, and several useful links
http://www.spamfree.org/resources/header_reading.html -- Free resources from the Forum for Responsible and Ethical Email
http://home.att.net/~marjie1/ -- Dedicated to those with little or no experience in fighting against Internet Abuse
Spam complaint boilerplates
http://www.chebucto.ns.ca/~af380/boilerplates.links.html -- Offers boilerplates for categories of Spam, so you don't have to write a whole new message every time you report abuse to an ISP or Web site